Your Frequently Asked Questions

How long does it take you to answer emails?

We know how frustrating it can be not to get a timely response from an online retailer so, we genuinely do our best to answer all emails within a couple of hours Monday to Friday 9.00am to 5.00pm Central Time. We also try to answer emails at weekends and evenings however we will be a little slower outside normal working hours.

What payment methods do you accept?

We accept PayPal as well as all major credit and debit cards.

Where are your products made?

All our products are printed and shipped from Illinois

What is your shipping policy?

Please see our detailed shipping guide and questions here

I need my order for a certain date can you guarantee it?

For sure we will dispatch your order on time however once the order is in the hands of the mail carrier, we are powerless to influence it's progress should there be delays. 


If you are looking to get an order for a certain date, we suggest ordering well in advance

What if I receive the wrong order or a defective product?

In the unlikely event one of our products is damaged or we have incorrectly shipped the wrong product to you please contact us at info@sentimenthouse.com 


If you feel you need to attach pictures regarding  any issue please feel free to do so

Is it possible to change or cancel my order?

We pride ourselves on speed of production and dispatch so once you have placed your order it will only be a few hours until it goes into production. 


Once an order has started production it cannot be changed or cancelled so, please if for any reason you wish to change an order (let’s say you think you spelt a name incorrectly) let us know ASAP by email with your order number to info@sentimenthouse.com

I have a question that is not covered above?