Frequently Asked Questions
We know how frustrating it can be not to get a timely response from an online retailer so, we genuinely do our best to answer all emails within a couple of hours Monday to Friday 9.00am to 5.00pm Central Time. We also try to answer emails at weekends and evenings however we will be a little slower outside normal working hours.
We accept PayPal as well as all major credit and debit cards.
All our products are printed and shipped from Illinois
Please see our detailed shipping guide and questions here
For sure we will dispatch your order on time however once the order is in the hands of the mail carrier, we are powerless to influence it's progress should there be delays.
If you are looking to get an order for a certain date, we suggest ordering well in advance
In the unlikely event one of our products is damaged or we have incorrectly shipped the wrong product to you please contact us at info@sentimenthouse.com
If you feel you need to attach pictures regarding any issue please feel free to do so
We pride ourselves on speed of production and dispatch so once you have placed your order it will only be a few hours until it goes into production.
Once an order has started production it cannot be changed or cancelled so, please if for any reason you wish to change an order (let’s say you think you spelt a name incorrectly) let us know ASAP by email with your order number to info@sentimenthouse.com
No problem just send an email to us atinfo@sentimenthouse.com